Welcome to the Colney Hatch Florist Terms & Conditions page. Please review this information carefully before placing an order for our online flower delivery services. By accessing and using our website to purchase flower arrangements, gifts, or related items, you agree to be bound by these Terms & Conditions. These terms are designed to ensure smooth transactions and protect both the customer and Colney Hatch Florist. Please note, these terms apply to all customers ordering within Colney Hatch and its surrounding areas.
"We", "us", or "our" refer to Colney Hatch Florist. "You" or "customer" denotes the person placing an order using our website. Our service is limited to the areas of Colney Hatch and neighbouring locations as described in our delivery information.
To place an order for flowers or related products through our online platform, please follow the steps highlighted on our website. When an order is placed, you will receive an automatic email acknowledging receipt of your order. This acknowledgement does not confirm acceptance of your order but indicates that we have received it.
Order acceptance and the completion of our contract will take place once payment has been received and the order has been reviewed and confirmed by us. We reserve the right to decline your order for any reason, including (but not limited to) unavailability of products, inability to deliver to the supplied address, or if we believe you are acting contrary to these Terms & Conditions.
To ensure prompt and accurate delivery, please provide full details for the delivery recipient, including name, address, and a daytime contact number. We cannot be held responsible for failed deliveries due to incorrect or incomplete information supplied by customers.
While we strive to maintain accurate stock information on our website, all flowers and arrangements are subject to availability. As flowers are a natural product and subject to seasonal availability, substitutions may occasionally be necessary to fulfill your order. In such cases, we will use florals of equivalent quality and value, maintaining the style and theme of your selected arrangement. If a significant change is required, we will contact you to discuss alternatives.
All prices shown on our website are in Pounds Sterling (£) and include all applicable UK VAT rates. Delivery charges are indicated at the checkout stage. We reserve the right to amend product prices at any time without prior notice; however, you will be charged the price shown at the time you confirm your order.
Payments are accepted through the methods displayed on our website at checkout. By submitting your payment details, you declare that you are the cardholder or have permission from the cardholder to make the payment.
We are committed to delivering your flowers on your requested date within Colney Hatch and adjacent localities, subject to any circumstances beyond our control (such as adverse weather or access issues). Delivery will be made to the address specified at the time of ordering. It is your responsibility to ensure someone will be present to receive the delivery, or to designate a safe location or neighbour for your item to be left. We accept no liability for loss or damage if deliveries are left unattended at your request.
Our standard delivery times and costs are explained during the checkout process. While we make every effort to deliver within specified time windows, we cannot guarantee exact delivery times. In the rare event that we are unable to deliver your flowers on the requested date, we will notify you as soon as possible and arrange an alternative.
You have the right to cancel or amend your order, but due to the perishable nature of flowers, we kindly ask for as much notice as possible. Cancellations and amendments should be requested as early as possible, ideally 24 hours before your chosen delivery date.
If your order has already been prepared or dispatched, cancellation may not be possible and you may still be liable for the cost of the order. Please note that customised, made-to-order, or special request items may not be eligible for cancellation or amendment once production has commenced.
Due to the perishable and bespoke nature of flower products, returns are generally not accepted. However, if you are not satisfied with the quality of your flowers or believe your order is incorrect, please contact us within 24 hours of delivery providing your order details and photographic evidence if applicable. We will investigate your concerns and, where appropriate, offer a replacement, partial refund, or full refund, at our discretion.
Complaints must be made in a timely fashion; after 24 hours, we may not be able to investigate or resolve issues due to the degrading nature of fresh flowers.
We will not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to failure of communications, failure in delivery due to incorrect addresses, or adverse weather conditions.
Our liability in connection with any order will not exceed the total price paid for the items ordered, to the extent permitted by law. We do not accept responsibility for any loss of profits or indirect losses incurred as a result of your use of our site or our delivery of products.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
All content, images, product designs, and text on our website are the property of Colney Hatch Florist and its licensors. Copying or reproduction of any part of this site is prohibited without our express permission, except as necessary to complete a transaction for your own private use.
Your privacy is of utmost importance to us. Any personal information provided by you is handled in accordance with our Privacy Policy and applicable UK data protection laws. We will not share your information with third parties except as necessary to fulfill your order.
You are responsible for maintaining the confidentiality of your account and password if you create one on our website. You agree to accept responsibility for all activities that occur under your account. It is your responsibility to ensure that your order details, delivery instructions, and personal information are accurate and kept up to date.
At times, we may run promotional offers or discount codes. These are subject to specific terms and conditions and are not redeemable for cash. We reserve the right to withdraw promotional offers at any time, and they are only valid on qualifying purchases as specified.
We reserve the right to update or modify these Terms & Conditions at any time and recommend that you review this page regularly. Any changes will become effective from the time they are published on our website. Your continued use of our services indicates your acceptance of the updated terms.
If any part of these Terms & Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
These Terms & Conditions and any contract for the purchase of goods from Colney Hatch Florist shall be governed and interpreted in accordance with the laws of England and Wales. Both parties agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns about our Terms & Conditions, or if you require further clarification before placing a flower delivery order within Colney Hatch or the surrounding areas, please use our website contact form. We are always happy to assist and clarify any part of our service or policy for your peace of mind.
Thank you for choosing Colney Hatch Florist for your online flower delivery needs. We look forward to serving you and making your experience delightful and memorable.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colney Hatch , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colney Hatch .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
